Customer Excellence Specialist
(Job code: 1265)
Terracom S.A., one of the leading IT companies in the Greek region, specializes in software development and integrated IT and communications solutions, bearing a high expertise in many fields of Information Technology, producing innovation in a global basis and showing a strong extroverted activity.
Responsibilities
- Handle and resolve customer requests through our helpdesk platforms with accuracy, speed, and empathy.
- Monitor account health, proactively spot risks, and identify opportunities for growth and upsell.
Participate in global deployments, guiding clients on best practices and the most effective ways to implement our solutions.
Collaborate cross-functionally with Product, Sales, and Development to turn customer feedback into meaningful improvements.
- Deliver remote trainings and continuously enhance our onboarding materials and knowledge base.
Requirements
- 2–3 years of experience in customer support, success, or another client-facing role — ideally within SaaS.
- Strong command of English (our customers are 90% international).
- Hands-on experience with helpdesk and CRM systems (e.g. Freshdesk, Salesforce, Zoho).
- A solid problem-solving and solutionizing mindset — no two cases are the same, and you enjoy that.
- Team-player attitude with the confidence to own issues end-to-end — not just hand them off or escalate.
We offer
Competitive salary package
- Monthly meal allowance via food card
- Four-day workweek during the summer months of June and July
- Hybrid work model
- Continuous training and professional development opportunities
- Participation in large-scale international projects
- A work environment focused on technology and innovation
- Provision of private health insurance
- Participation in a stock options reward program
